Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@alwheed.net.  

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@alwheed.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 4 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 4 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@alwheed.net.

 

Cancellation Policy
At Alwheed Store, we aim to process and ship orders as quickly as possible.
Order Cancellation: Customers may cancel their order within 12 hours of placing it. After this period, the order may already be processed or shipped, and cancellation will no longer be possible.
Shipped Orders: If the order has already been shipped, it cannot be canceled. In this case, the customer may request a return after receiving the item (if eligible according to our Return Policy).
Incorrect Address: If a customer provides an incorrect shipping address, they must contact us within 12 hours. After that, we cannot guarantee changes.
Refunds for Canceled Orders: If the order is successfully canceled within the allowed time, a full refund will be issued to the original payment method.
Contact Us: For any cancellation requests, please contact us immediately at: Email: Info@alwheed.net